Primary Details

Time Type: Full time

Worker Type: Employee

Customer & Broker Intelligence Analyst

• Location: USA –Chicago, ILL

• Work Arrangement: Hybrid 

• The salary range for this role is:  $ 79,000--$119,000K

The opportunity

The purpose of this role is to provide expertise in reporting and analysis to enhance decision-making, support strategic initiatives, and contribute to achieving business goals. This role involves producing analytics, mapping key reporting processes, managing stakeholders, identifying trends, and maintaining reporting requirements to support business needs and objectives. Additionally, the role includes championing MI Data Warehouse and Reporting tools, collaborating with end users to identify reporting requirements, and providing data insights to drive operational efficiency and meet business objectives.

Your New Role

Responsibilities:

• Support basic data needs for assigned areas of responsibility by reviewing requests, identifying correct databases, and extracting relevant data for key stakeholders.
• Facilitate delivery of reliable data insights by following established guidelines to analyse, test, and manipulate data, escalating issues for troubleshooting.
• Assist with ad-hoc reports and special projects by analysing requests, manipulating data, and ensuring reports align with business needs.
• Implement policies, programs, and directives from senior management to respond to business decisions.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value key principles.
• Develop and maintain effective relationships with stakeholders to achieve desired outcomes.
• Identify and proactively report key risk areas for People programs, ensuring successful resolution.
• Actively engage with stakeholders to determine areas of improvement in existing processes.
• Contribute to the development of reports and dashboards under the guidance of senior team members.
• Document data processes, workflows, and analysis methodologies.
• Learn and apply basic statistical techniques for data analysis.

Work Experience:

Necessary Work Experience includes:

• Seme relevant work experience

Preferred Work Experience includes:

• Experience in Business Analyst/Reporting Analyst role, with Qlikview, Power BI, or Tableau experience.
• Systems/technical expertise and/or insurance industry experience, with increasing levels of experience in systems/technology like SAS, SQL, and Access.
• Familiarity with advanced analytical techniques in Python or R, such as regression, ONA, NLP, and neural networks.
• Property and casualty insurance industry experience.
• Proven experience improving process, data, reporting, and insights within a People Analytics position using Workday.
• Experience in translating data into actionable insights.
• Familiarity with working in an outsourced IT environment.
• Experience working with relational databases, emerging data sources, and developing reporting and data analytic solutions.
• Business intelligence development experience with an insurance or financial services firm.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Qualifications include:

• Relevant tertiary qualifications.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE?  What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity  

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.  

Equal Employment Opportunity: 

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. 

Supplementary information 

Skills:

Business Intelligence Applications, Business Management, Communication, Critical Thinking, Customer Service, Detail-Oriented, Financial Products, Intentional collaboration, Managing performance, QlikView, Regulatory Compliance, Reporting and Analysis, Risk Management, Sound Judgment, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.