Are you passionate about creating memorable experiences for families while supporting life-saving 

swimming education? The Customer Care Associate is the welcoming face of our swim school, 

providing exceptional service, supporting lead conversion and retention, and ensuring smooth front 

desk operations. This role is ideal for someone who thrives in a high-energy, child-focused 

environment, values teamwork, and enjoys building positive relationships with customers. If you 

are excited about giving back to the community and making a lasting impact on children's lives, 

then SafeSplash is the place for you!

Responsibilities:

Operations

• Perform administrative duties including Terms & Conditions processing, aged accounts 

follow-up, and attendance tracking (via iClassPro or equivalent system).

• Answer all incoming phone calls within three rings and return messages in a timely manner.

• Maintain accurate and timely student attendance records, ensuring smooth class 

operations.

• Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.

• Support daily opening and closing procedures to ensure readiness for customers.

Sales

• Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups.

• Execute retention activities including re-enrollment calls, check-ins with dropped students, 

and parent outreach.

• Manage in-school customer requests, including schedule changes, account updates, and 

billing questions.

Customer

• Provide a warm and professional welcome to all customers, greeting them by name with 

high energy.

• Handle greetings and goodbyes to ensure every family feels appreciated.

• Conduct school tours, explaining programs and emphasizing the value of lessons.

• Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, 

and empathy.

• Address and de-escalate customer issues promptly, finding solutions that strengthen 

relationships.

• Proactively engage with parents about their child’s progress and upcoming opportunities.

Employee

• Collaborate with instructors and managers to ensure smooth operations.

• Support a safety-focused culture by adhering to all brand and facility standards.

• Participate in staff meetings and training sessions to continually improve service.

Job Type 

• Part-time

• Weekdays, Weeknights and Weekends required

• 10+ hours a week (seasonality can impact this)

• Work Location: On-site

Requirements

• High school diploma or equivalent preferred

• Strong written and verbal communication skills

• Ability to multi-task in a fast-paced environment while being agile and taking initiative

• Comfortable working in and around water, with children and parents. 

• Must be able to lift 30 lbs. and be on your feet for long periods

• CPR, First Aid, and AED certifications are required within 30 days of hire (training available)

• Lifeguard certification is preferred

• Prior swim experience is preferred

Benefits

• Paid Training

• Daily Pay available

• SafeSplash® Brands Curriculum Certification

• Flexible Hours 

• Free Swim Lessons for immediate family of employees 

• Career Growth

• Health Benefits (30+ hours per week)

• Paid time off (30+ hours per week) 

• Wealth Benefits (30+ hours per week

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