Posted 17h ago

Customer Experience Advisor | Own the Experience. Drive the Results.

@ El Car Wash
Pembroke Pines, Florida, United States
OnsiteFull Time
Responsibilities:welcoming customers, driving membership, resolving concerns
Requirements Summary:Customer-facing sales role requiring strong communication, reliable attendance, POS experience, sales aptitude, evening/weekend/holiday availability, and ability to work outdoors; bilingual English/Spanish is a strong plus.
Technical Tools Mentioned:Micrologic, POS
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Job Description

WHAT YOU'LL OWN 

 

Set the tone from the start - Welcome every customer with confidence, energy, and a genuine smile. First impressions here aren't just important — they're everything. 

Drive membership growth - Educate customers on our Unlimited Membership program and confidently convert interest into loyalty. You know the product, you believe in it, and it shows. 

Turn service into sales - Read the customer, adjust your approach, and close — without ever being pushy. You earn trust quickly and use it. 

Handle the hard moments - Resolve concerns quickly and professionally. When things go sideways, you make it right and leave them impressed. 

Keep the site sharp - Maintain a clean, safe, and welcoming environment — your standards are visible in every customer-facing area. 

Capture what matters - Log customer feedback in Micrologic, flag issues early, and communicate insights to the team proactively. 

 

WHAT YOU BRING 

 

  • Reliable attendance and professional image — you show up on time, polished, and ready 
  • Charismatic, high-energy presence — extroverted, naturally engaging, thrives in customer-facing moments 
  • Proven ability to build rapport quickly and influence without being pushy 
  • Goal-oriented and results-driven — you know your numbers and you care about hitting them 
  • Strong empathy paired with sales drive — you read the customer and adjust accordingly 
  • Confident handling complaints and concerns on the spot — you resolve, you don't deflect 
  • Comfortable with POS systems and site technology 
  • Available for evenings, weekends, and holidays; comfortable working outdoors in all conditions 
  • Prior sales, retail, or hospitality experience is a plus 
  • Bilingual (English/Spanish) — strong plus in South Florida markets 

 

HOW YOU SHOW UP — ECW COMPETENCIES 

 

  • Customer-Centric Approach — Demonstrates positive customer interactions, listens actively, and follows service standards to create a great customer experience. 
  • Drives Results — Completes tasks reliably, stays focused on priorities, and takes responsibility for individual performance — tasks are done fully and correctly. 
  • Problem-Solving — Addresses routine challenges, makes sound day-to-day decisions, and asks for help when needed. 
  • Team Collaboration — Works well with teammates, communicates openly, and contributes to a supportive team environment. 
  • Job Knowledge & Technical Proficiency — Understands job responsibilities, products, and tools needed to perform work accurately. 
  • Safety & Compliance — Follows safety procedures, uses equipment correctly, and speaks up about hazards. 

 

Why El Car Wash 

Fast-paced, team-driven, and customer-obsessed — El Car Wash is where your sales energy and service instincts shine. Florida's #1 express car wash and growing fast. Your career is about to take off. 

 

WHAT YOU'LL GET 

 

  • Full comprehensive benefits (Health, Vision, Dental) 
  • 401(k) with 4% match — yes, free money 
  • Paid time off 
  • Parental leave (maternity & paternity) 
  • Tuition reimbursement 
  • Pet insurance 
  • On-the-job training and real career growth 
  • FREE car washes