Job Summary:

This position serves as the primary front-line contact for designated Watershed Foods customers, responsible for key aspects of day-to-day operations. The Customer Experience Manager strengthens customer relationships with professional execution and a proactive approach. 

The Customer Experience Manager is responsible for order entry and processing, OTIF monitoring and customer demand forecasting. This role also owns systems and data alignment for both Watershed and customer portals, executing customer, vendor and item setups. 

Along with their direct tasks, the Customer Experience Manager coordinates across departments to ensure timely and accurate fulfilment of orders and rapid resolution of issues. 

Location:The Customer Experience Manager will support Heartland Food Solutions in Deer Creek, IL.