Now Hiring: Customer Relations Representative

We’re seeking a skilled Customer Relations Representative with hands-on experience in the manufacturing industry to become a key part of our team. If you’ve supported manufacturing clients, thrive in a fast‑paced environment, and are eager to take the next step in your career, we’d love to hear from you. Join us and grow with a company that values expertise, collaboration, and continuous improvement.

WHO WE ARE

We are a team of over 900, and sales of over $150 million. We have achieved steady growth through our unending commitment to providing our customers with the highest quality products and services, on time and at competitive prices. Our services include aluminum extrusion, fabrication, architectural and industrial finishes, and more.

 

WHAT YOU WILL DO

• Develops and maintains positive relationships with assigned customers, ensuring timely and professional communication regarding order status, inquiries, and expediting requests.


• Collaborates with internal teams (scheduling, engineering, production) to ensure accurate understanding of customer specifications and to facilitate on-time, complete shipments.


• Reviews reports regularly to support order entry and maintain adherence to standard lead times, assisting with color chip sample requests and acknowledgments of customer orders.


• Provides daily support to Order Entry Specialists and Account Managers, addressing issues related to customer orders and participating in customer conference calls as needed.


• Upholds company standards for customer service, confidentiality, and professional conduct, while participating in meetings and training sessions to enhance service delivery.


• Assists with various office tasks and performs additional duties as assigned to support overall team objectives.