Position Overview

We are seeking a customer-focused and detail-oriented Customer Resource Representative to join our Customer Support team. This role is responsible for assisting customers with online and mobile banking services, answering account-related inquiries, and providing technical support for digital banking platforms. The ideal candidate will possess strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service in a fast-paced environment.

This position includes a work-from-home rotation within the department.

Essential Duties & Responsibilities

• Answer incoming customer phone calls and route calls appropriately when needed.
• Provide prompt, courteous, and accurate assistance for customer account inquiries and service requests.
• Assist customers with troubleshooting issues related to online banking, mobile banking applications, and web browser compatibility.
• Support customers using internet banking and mobile account access platforms on smartphones and tablets.
• Maintain professionalism and confidentiality while handling customer information.
• Perform additional duties and responsibilities as assigned.

Qualifications

• Prior banking and customer service experience preferred.
• Strong multitasking skills with the ability to work efficiently in a fast-paced environment.
• Excellent verbal communication and customer service skills.
• Strong problem-solving abilities and the ability to take initiative.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.
• High school diploma or equivalent required.