We are seeking a highly organized and personable Customer Service Representative to support our Agency Producer. In this dual role, you will be the first point of contact for our clients, handling inquiries, processing policy changes, and proactively managing the Producer’s calendar. Your primary goal is to ensure world-class service while keeping the Producer’s schedule filled with qualified client meetings.

Salary Range: $8.00 - $12.00 per hour

Benefits

Hourly Base Salary + Bonus Opportunities

Flexible Schedule

Career Growth Opportunities

Mon-Fri Schedule

Hands on Training

None

Answer incoming calls, emails, and walk-in inquiries with a professional and welcoming demeanor.Assist clients with routine account updates, billing questions, and basic policy changes.Identify cross-selling and upselling opportunities during routine client interactions.Resolve customer complaints promptly, escalating complex issues to the Agency Producer.

Manage the Agency Producer's daily, weekly, and monthly calendar.Schedule, reschedule, and confirm client appointments, policy reviews, and prospect meetings.Prepare necessary pre-meeting documents, files, and quotes for the Producer.Make outbound calls to existing clients to book annual insurance/financial review appointments.

LE NARD RHONE INS AGENCY INC Farmers Insurance is a dynamic player in the insurance industry, dedicated to providing tailored coverage solutions for individuals and businesses alike. Our mission is to empower clients with peace of mind through top-notch service and comprehensive policies. We foster a vibrant work culture that values collaboration, innovation, and professional growth. Join our team and be part of a forward-thinking agency where your contributions make a real impact and strong relationships are built.

At LE NARD RHONE INS AGENCY INC Farmers Insurance, we believe in empowering our team to make a real difference in people’s lives. With a dynamic culture that fosters growth and innovation, we pride ourselves on delivering exceptional service in the insurance industry. Join us and be part of a passionate team that values integrity, collaboration, and customer care. Together, we’ll pave the way for brighter futures, making every day at work fulfilling and impactful. Choose us—where your career and our mission align!