Job Description
The purpose of a Customer Service Representative is to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative’s purpose is to complete tasks, and resolve challenges with other departments.
Responsibilities
Responsibilities and Duties
Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner.
Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service.
Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Creating customer service tickets for required service and parts.
Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems.
Proper documentation of customer activities, progress, and service issues.
Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth.
All other duties and responsibilities outlined in the customer service playbook or otherwise assigned by leadership.
Qualifications
Qualifications and Skills:
Punctual and reliable; be at work on time every day and the ability to work in a team environment.
Strong phone contact handling skills and active listening
Problem solving skills required, willingness to learn.
Microsoft Programs experience – Outlook, MS Teams, and MS Excel
Construction and Window knowledge preferred.
Bilingual Spanish/English a plus
Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti.
Consistency complete day to day tasks of a customer service representative per standard work routine.