HiringCafe
Posted 1w ago

Customer Service Parts Specialist

@ Kustom Signals
View All Jobs
Chanute, Kansas, United States
OnsiteFull Time
Responsibilities:supporting customers, processing orders, managing inventory
Requirements Summary:High school diploma required (associate preferred). Preferred 2 years clerical/customer service experience. Strong communication, organization, Microsoft Office skills, data entry, phone support, ability to lift 40 lbs, and interpret parts/pricing.
Technical Tools Mentioned:Microsoft Outlook, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Delivering Excellence at Every Turn

Customer Service Parts Specialist | Kustom Signals, Inc.



Are you someone who thrives in a fast-paced, service-driven environment? Do you pride yourself on being the reliable, friendly voice customers can count on? At Kustom Signals, we’ve been a trusted technology partner for law enforcement agencies for over 60 years—and we’re looking for a Customer Service Parts Specialist who’s ready to be part of that legacy.



We believe that quality matters at every touchpoint. That’s why we’re searching for a highly organized, communicative, and detail-oriented professional who can help uphold our reputation for outstanding service. As part of our Customer Service team, you’ll play a critical role in supporting both internal and external customers by managing parts orders, solving problems, and ensuring every interaction reflects the excellence Kustom is known for.



This is more than a customer service role—it’s an opportunity to join a mission-driven company where your work directly supports those who serve and protect our communities.



What You’ll Do:




  • Provide expert support to customers and colleagues with parts-related inquiries

  • Accurately quote, process, and track customer parts orders

  • Handle calls and emails with a professional, positive attitude

  • Create purchase orders and manage inventory to fulfill customer needs

  • Process credit card payments and maintain financial accuracy

  • Maintain detailed and organized reports and documentation

  • Ensure quality control of outgoing parts shipments

  • Read and interpret parts and assembly drawings to provide informed service

  • Collaborate with your team to continuously improve service processes



Why Kustom Signals?



We’re proud to be an Employee Stock Ownership Plan (ESOP) company, meaning every employee has a stake in our shared success. We offer competitive benefits, a supportive team environment, and the opportunity to make a real impact every day. Additional perks include:




  • Educational assistance programs to help you grow

  • A focus on professional development and cross-training

  • A culture that values teamwork, innovation, and customer care



Benefits:




  • Benefits are available on the first day of employment.

  • Company-sponsored life and short-term disability insurance.

  • Comprehensive health, dental, and vision insurance.

  • Health Savings Account when paired with a high-deductible medical plan.

  • 401k retirement savings plan with an employer match of up to 4%.

  • 100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements.

  • Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays.

  • Tuition reimbursement for pre-approved courses.

  • Climate-controlled work environment.

  • Consistent weekday schedules provide an exceptional work-life balance.

  •  A people-first culture grounded in teamwork, accountability, and innovation



If you’re ready to be part of a company that values integrity, innovation, and above all—service—then we’d love to hear from you.



Join us in delivering quality, one customer at a time.

Apply today to be our next Customer Service Parts Specialist at Kustom Signals, Inc.