Best Home Furnishings is seeking a qualified individual for a Customer Service Representative position.

Job Title: Customer Service Rep
Reports to: Customer Service Manager

Summary: Ensure delivery of superior customer service through fast and accurate resolution of customer complaints, as well as ensuring that customer satisfaction is attained in resolving product and service-related issues.
 
Essential functions include the following:
•    Fields inbound customer support calls and assists customers as needed
•    Deliver resolutions to customers’ needs in a timely and professional manner
•    Receives orders for products and parts
•    Maintains customer service files and miscellaneous record keeping
•    Process parts orders, which include entering, running labels, record keeping, etc.
•    Coordinates with other departments to resolve issues (Order Entry, Production Scheduling, Logistics, Credit, Billing, Costing, and Quality)
•    Other duties as assigned

Job Requirements:
•    Highly effective oral and written communication skills
•    Creative problem solving, negotiation, and motivational skills
•    Ability to gain product knowledge in a timely fashion
•    Attention to detail 
•    Ability to contribute to a team oriented environment
•    Ability to work under pressure in a fast paced work environment
•    Continuously look for opportunities to improve our processes
•    Understanding of other areas of the business
•    Experience in Customer Service is a plus

Education or experience required: High school or equivalent. 

Schedule:

• Monday-Friday
• 8am-4:30pm

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Job Type: Full Time

Work Location: In person, Dubois County, Ferdinand Indiana