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Posted 3w ago

Customer Service Representative

@ 1-800-Plumber +Air
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DuPage County, Illinois, United States
$18-$20/hrOnsiteFull Time
Responsibilities:Answering calls, Dispatching technicians, Handling invoices
Requirements Summary:Answering inbound calls, dispatching to technicians, basic accounting, ServiceTitan CRM, and payroll/invoicing tasks; requires 1 year dispatching experience and strong communication.
Technical Tools Mentioned:ServiceTitan CRM, Office Suite
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Job Description
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Company parties
  • Training & development
  • Tuition assistance
  • Competitive salary
  • Profit sharing
We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.
 
Requirements:
  • Make a call based on the leads and greet visitors then win the confidence of the customer by booking an appointment. 
  • Perform clerical and mail processes
  • Take inbound calls being the first impression for the customer.
  • Dispatching experience in home services business for at least one year is mandatory. 
  • Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
  • Make sure the phone is answered by the 3rd ring using the approved greeting each time.
  • Technician Scheduling for Plumbing and HVAC
  • ServiceTitan CRM experience
  • Handles Invoice Process
  • Enable calls to answering service at end of day.
  • Additional duties as directed by owners/manager
 
Other requirements:
  • Clean Background
  • Pass Drug Test
  • Reliable Transportation
  • Active Cell Phone
  • Valid Driver’s License
 
 

Compensation: $18.00 - $20.00 per hour

1-800-Plumber +Air is the premier plumbing and HVAC company in your area that focuses providing unmatched service for our customers.

Here at 1-800-Plumber +Air, we have a Win/Win/Win model. First and foremost, it is important for our customers to win. Meaning, they get the quality of service that they deserve with the Honesty and Integrity that they want. Second, it is important that you win as being apart of our team. We will work together to make sure that we put a plan in place that allows you, as being apart of our team, to help you accomplish your goals. Third, is for we as the company to win. We know that when all 3 parties win, it creates for a fantastic experience and work environment. 

Come be apart of a team that will help you grow and accomplish the goals and dreams that you have always wanted.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to 1-800-Plumber Corporate.

Why Work for Us?



OPPORTUNITY FOR ADVANCEMENT


PAID TRAINING


COMPETITIVE PAY


TEAM ORIENTED ENVIRNMENT


COMPETITIVE BENEFITS


FREE UNIFORMS
(FOR TECHNICIANS)


INDUSTRY LEADING TECHNOLOGY


HIGH CUSTOMER SATISFACTION