POSITION SUMMARY:

A Customer Service Representative plays a crucial role in ensuring the satisfaction and retention of customers by providing prompt and effective assistance. They serve as a point of contact for customers, addressing inquiries, resolving issues, and processing orders or requests. Customer Service Representatives must possess strong communication skills, problem-solving abilities, and a customer-focused mindset to deliver exceptional service and uphold the reputation of A.F. Wendling’s. 

Essential Duties and Responsibilities:

•    Serve as a point of contact for customers via phone, email, or in-person interactions.

•    Respond promptly and courteously to customer inquiries, providing accurate information and assistance. 

•    Resolve customer issues or complaints in a timely and efficient manner, escalating complex issues to appropriate channels as needed.

•    Collaborate with other departments, such as sales, logistics, and finance, to address customer needs and ensure timely resolution of issues.

•    Process orders, returns, and exchanges according to company policies and procedures.

•    Identify opportunities to upsell or cross-sell products or services to customers based on their needs and preferences.

•    Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers.

•    Ability to problem solve quickly and creatively.

•    Goal-oriented and driven self-start who can work independently within a team environment.