Job Details

Description

Come and work for a company that continues to grow and flourish and where our people make a difference. McDonald Plastic Molding is a subsidiary of A.Y. McDonald. A.Y. McDonald is a privately owned company founded in 1856. People join our business (and stay) because of our collaborative workplace, drive for innovation and our family-oriented culture. We are a custom injection molding company known for producing high quality products that meet the needs of our demanding customers. 

McDonald Plastic Molding currently has job opportunities for a Customer Service Representative.  This position is responsible  for performing administrative duties to support all management office staff. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Assist our customers through the ordering process to the shipping and invoicing process
• Respond to incoming inquiries and tasks from other co-workers in a customer focused and professional manner
• Order entry
• Shipment planning
• Obtain and maintain current products that are being made and shipped out
• Establish rapport and trust with all customers, ensuring a high-quality experience
• Perform other duties as assigned
• Participate in-group and individual training.
• Perform all duties in a safe manner while supporting and encouraging the company’s safety culture.
• Determine personal strengths and delegate workload that best fits each individual.
• Maintain a clean, organized and safe working environment.
• Perform all job duties with a positive, collaborative, and encouraging attitude.

QUALIFICATIONS include the following.

• High School Diploma or equivalent
• At least 2 years of work experience beyond schooling
• Previous customer service experience
• Excellent phone etiquette
• Communication and people skills
• Organized and task driven
• Strong negotiating skills
• Strong active listening skills
• Attention to detail

We offer an excellent benefit package, including health, dental, vision, STD, LTD Life & 401k with company match offered.

Paid Holidays and Paid Time Off!

Equal Opportunity Employer

5 Panel (no THC) Drug Screen Required