Responsive recruiter

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Profit sharing
Vision insurance

Ace Handyman Services Columbus is looking for a friendly, organized, and detail-oriented Customer Service Representative (CSR) to join our growing team. As the first point of contact for homeowners, you'll play a critical role in creating an exceptional customer experience while helping keep our craftsmen's schedules full and productive.

If you enjoy talking with people, staying organized, multitasking, and helping customers solve problems, we'd love to hear from you.

What You'll Do

Customer Service & Scheduling

Answer inbound customer calls and respond to inquiries professionally and promptly
Return missed calls and follow up with customers
Contact new leads and convert inquiries into booked appointments - No cold calls!
Follow up on estimates and outstanding opportunities
Schedule appointments and coordinate customer projects
Manage and optimize craftsmen schedules to maximize productivity
Generate sales opportunities through proactive customer communication

Additional Responsibilities

As training and workload allow, you may also:

Collect customer deposits
Process payments
Conduct customer satisfaction follow-ups
Assist with administrative projects and office support functions
Support other operational needs as assigned

Here is just some of what we have to offer:

Competitive pay ranging from $17-$19 per hour
Health insurance
Vision and Dental
Vacation
Performance bonuses and spiffs
Flexible - 12 work from home days per year
Advancement and growth opportunities
Regular pay reviews
Plus more!

What We're Looking For

Qualifications

Required

High school diploma or equivalent
Exceptional customer service and phone communication skills
Strong verbal and written communication abilities
Excellent organizational and time-management skills
Strong attention to detail and problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Comfortable learning and using scheduling, CRM, and office software systems
Proficiency in Microsoft Word, Excel, and Outlook
Ability to type at least 40 words per minute
Self-motivated with the ability to work independently and as part of a team

Preferred

Associate degree in business, communications, administration, or a related field
Experience in customer service, scheduling, dispatching, call center operations, or office administration
Experience in a home services, construction, or trades-related business
Sales, lead conversion, or appointment-setting experience

About Ace Handyman Services Columbus

Ace Handyman Services Columbus is locally owned and operated and proudly serves homeowners throughout Central Ohio. We help customers complete home maintenance, repair, and improvement projects by connecting them with skilled, professional craftsmen who deliver exceptional service and quality workmanship.

Apply now!

Compensation: $17.00 - $19.00 per hour

The 800+ Craftsmen who represent our Brand are the heart and soul of our turn-key, white-glove home repair, maintenance, and improvement service. They are skilled and experienced in many trades, but their professionalism and attention to detail is what sets them apart from others who work in the industry.

Most of the projects completed are for Repeat and Referral Customers—folks truly appreciate our high level of service, and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven, winning TEAM, please apply to the position(s) available by selecting "Show Me All Jobs" above.

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.

What Makes Ace Handyman Services Unique?

Ace Handyman Services Craftsmen are empowered and given much more flexibility than others in our industry. For example, they are in charge of their own job sites, and given the freedom to interact directly with Homeowners and Property Managers to suggest work that will improve safety, preserve their largest investment, and truly help them to love their homes and commercial buildings.

Ace Handyman Services’ work itself is often indoors in temperature-controlled environments, and is primarily of lighter-duty than new construction projects. There are Franchise Owners and Office Managers to assist with the day-to-day operations and administrative side of the business allowing our Craftsmen to focus on the tasks at-hand and provide our customers with professional services that delight our customers. Our Franchise Owners are successful, business-savvy individuals, who are ethical and treat their Staff like Family. The safety and well-being of TEAM members is a top priority. Many of our Craftsmen are former business owners themselves and after working for an Ace Handyman Services local office, even for a short time, they have no desire to be out on their own or operating their small businesses any longer.

Craftsmen are Empowered and Given Flexibility

Staff Members Are Treated Like Family

Work is Often Indoors, in Temperature-Controlled Environments

Office Managers & Franchise Owners Take Care of Admin Tasks