The Customer Service Representative is responsible for ensuring all client orders are distributed to the appropriate individual. Provide quality customer service.

RESPONSIBILITIES (ESSENTIAL FUNCTIONS):

• Perform excellent customer service when interacting and serving customers, in-person and on the phone, including but not limited to positive greetings, patience, active listening, and excellent verbal communication skills.
• Follow operating standards.
• Ensure and maintain confidentiality, discretion, and caution when handling sensitive or confidential information.
• Attend and participate in meetings as needed.
• Regular attendance and punctuality for scheduled shifts.
• Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Utilization of assistive devices for lifting is mandatory.
• Must adhere to, and promote, safety protocols at all times.
• Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Performs other related duties as assigned.