Key Responsibilities

• Receive, review, and process warranty claims from customers and dealers


• Communicate with customers via phone, email, and written correspondence regarding warranty coverage, claim status, and resolutions


• Verify warranty eligibility, documentation, and compliance with company policies


• Coordinate with production, quality, and service teams to resolve warranty issues efficiently


• Maintain accurate records of warranty claims, communications, and resolutions in company systems


• Assist in identifying recurring issues and trends to support continuous improvement efforts


• Provide exceptional customer service while handling potentially sensitive or escalated situations


• Follow all company policies, safety procedures, and quality standards