HiringCafe
Posted 1w ago

Customer Service Representative

@ Associa
View All Jobs
Brentwood, California, United States
$21-$24/hrOnsiteFull Time
Responsibilities:answering calls, coordinating workorders, preparing reports
Requirements Summary:2+ years customer service experience, high school diploma or equivalent, proficiency with Microsoft Office 365, Microsoft Teams, CRM Software and Microsoft SharePoint, valid driver’s license and vehicle insurance, strong communication and organization.
Technical Tools Mentioned:Microsoft Office 365, Microsoft Teams, CRM Software, Microsoft SharePoint
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Job Description

Build Your Future, Strengthen Communities – Grow with CIMS

 

One of the fastest-growing HOA management companies in Northern California is looking for a full-time Customer Service Representative to join our team in Brentwood, Ca! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service—come join our team!

 

Learn More About CIMS: https://commoninterest.com/

 

Why Work at CIMS?

 

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

A successful candidate will be responsible for providing customer service to multiple homeowners’ associations. This is a full-time, non-exempt, in-office position based in Brentwood, CA, Monday–Friday, 8:00 AM–4:30 PM. Pay range is $21–$24/hour; direct experience is strongly preferred.

 

How You'll Make an Impact

  • Answer and resolve inbound calls and email correspondence with professionalism and a customer-first approach
  • Coordinate and monitor work orders for community maintenance and repairs, ensuring accurate tracking and proactive follow up.
  • Track and manage architectural applications submitted by homeowners
  • Manage building key/gate remote distributions
  • Prepare reports, bid documentation and other material.
  • Compose and type routine correspondence to residents, service providers and other parties
  • Type, distribute, and track monthly violation letters
  • Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters.