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Posted 2w ago

Customer Service Representative - Bay Minette, AL

@ SupplyOne
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Bay Minette, Alabama, United States
OnsiteFull Time
Responsibilities:processing orders, resolving issues, maintaining records
Requirements Summary:High school diploma/GED required; customer service experience preferred. Must have strong organizational skills, attention to detail, basic arithmetic, proficiency in Microsoft Office, effective written and verbal communication, and punctual attendance.
Technical Tools Mentioned:Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
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Job Description

Mission of the Role (What you will be doing)



The Customer Service Representative provides a consistent, high-quality customer experience and models exceptional service in all they do to create lasting partnerships by putting customers first. The CSR is the relationship and communication link between the customer, sales, and operations and proactively serves as a critical point of contact for order management, service, and support, problem-solving and relevant project information for their internal and external customers.



The CSR is a highly valued team member that works with the sales team and acts as an advocate of SupplyOne values, services and capabilities to provide complete solutions and the full breadth of core product categories to meet and exceed sales growth targets.



 



Key Duties & Accountabilities (Primary responsibilities & quantifiable measurements) Essential Functions (Essential/secondary functions that support the primary responsibilities)



- Process and confirm orders and/or communicate what needs to beordered, the day they are received



- Generate standard quotes within 24 - 48 hours of receipt



- Answer phones by the 3rd ring, and all emails by the end of each day



- Build, maintain, and keep price lists current to protect and maintain GPmargins



- Assess GP$/UOM on orders to protect margin, alerting manager topotential issues



- Build accurate specs and inventory items within 24-48 hours



- Resolve customer problems and elevate issues immediately to anacceptable, timely and appropriate resolution



- Monitor customer min/max, open orders, back orders and inventorylevels alerting customers immediately to changes to deliver on time, infull and in spec (DIFOTIS)



- Must frequently use independent discretion, judgment and decisionmaking skills to achieve quality and performance standards



- Serve as liaison with sales, purchasing, design, manufacturing and shipping



 



Essential Functions:



- Prepare proposals and miscellaneous correspondence



- Maintain thorough customer records



- Monitor and resolve slow payment issues



- Assist with slow moving inventory



- Expedite material based on customer needs