Bridge Norena & Associates Insurance Agency, Inc. is a niche insurance agency nestled in the heart of Calabasas, California, committed to providing exceptional service and tailored insurance solutions to the California educational industry since 1965. Our team is passionate about helping people protect what matters most, and we foster a warm, supportive environment where everyone can thrive. We are looking for a bright, energetic Customer Service Representative to join our close-knit team. In this role, you'll support staff and speak directly with clients, offering a friendly voice and helpful guidance. You'll play a key role in ensuring our clients feel valued and well cared for, managing their inquiries with professionalism and care. If you're someone who enjoys making a positive impact and contributing to a team that truly cares, we invite you to explore this opportunity with us!

Salary Range: $60,000.00 - $72,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Vision Insurance

Hands on Training

Mon-Fri Schedule

Appreciation Lunches

Reimbursement of continuing education

Health Insurance

Tuition Reimbursement

Gas Allowance

• Licensed CA property and casualty agent.
• Minimum: Education: High school diploma or equivalent required.
• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.
• Proficiency in basic computer applications and office software.
• Ability to manage multiple tasks and prioritize effectively.
• A positive and helpful attitude.
• Experience working with the Applied Systems Agency Manager (TAM).
• Familiarity with Microsoft Office.

• Answer incoming calls and direct them to the appropriate team member.
• Assist clients with policy inquiries and general information.
• Process policy changes and endorsements accurately.
• Handle customer requests and resolve issues in a friendly, efficient manner.
• Maintain client records and update information in the agency management system.
• Provide general administrative support to the team as needed.
• Support staff and clients with workers' compensation audits.
• Create acord applications and update renewal applications when needed.
• Collect underwriting materials from the client, as requested by the insurance carrier.

Bridge Norena & Associates Insurance Agency, Inc. is a leading provider of comprehensive insurance solutions, proudly serving the California education industry since 1965. With a steadfast commitment to integrity and client-centric service, we offer a diverse portfolio of insurance products tailored to meet the unique needs of our valued clientele. Our mission is to provide robust coverage options and responsive support, ensuring our clients are protected against industry uncertainties.

As a professional and trusted entity in the insurance industry, Bridge Norena & Associates fosters a culture of expertise, collaboration, and ethical practice. We pride ourselves on building lasting relationships grounded in trust and transparency. Our team comprises seasoned professionals who are passionate about delivering exceptional value and personalized service. We are committed to continuous improvement and staying ahead of industry trends to better serve our clients. Joining Bridge Norena & Associates means becoming part of a reputable organization that values professionalism, dedication, and a genuine desire to make a positive impact on our clients' lives and businesses. Explore a career where your expertise is valued and you can contribute to a legacy of security and reliability.

Bridge Norena & Associates Insurance Agency, Inc., has a well-established, industry-specific commitment to safeguarding the futures of hundreds of privately owned childcare centers and elementary schools. We are more than just an insurance agency; we are a dedicated team of professionals committed to providing comprehensive, tailored protection.

Our mission is to deliver unparalleled service and expertise, building lasting relationships founded on trust and integrity. We pride ourselves on our energetic approach to problem-solving, our industry knowledge, and our unwavering commitment to finding the best solutions for our clients' unique needs.

Choosing Bridge Norena & Associates means joining a dynamic and supportive environment where teamwork is encouraged, professional growth is a priority, and client success is our ultimate reward. Be part of a team that works in this specialized insurance industry.