HiringCafe
Posted 1mo ago

Customer Service Representative

@ C+A Global
View All Jobs
Edison, New Jersey, United States
$19-$21/hrOnsiteFull Time
Responsibilities:Handling inquiries, Assisting customers, Resolving issues
Requirements Summary:Experienced customer service role; HS diploma or GED preferred; 1-3 years in customer service or hospitality; fast-paced environment; strong communication; typing 65 WPM; MS Office proficiency; team player.
Technical Tools Mentioned:Microsoft Office, Word, Excel, Typing 65 WPM
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Job Description

We are looking for skilled Customer Service Representatives to work in our Edison, NJ office. 



Job Position Title: Customer Service Representative



Department:  Customer Service



Facility Location: Edison, NJ



Shift Type: Full-time, Day



Work Shift: Monday-Thursday 9:00am-6:00pm, Friday 9:00am-4:00pm (hours may vary)



Total Weekly Hours: 40



FLSA Status: Non-Exempt, Hourly



 



Position Overview: 



The Customer Service Representative position involves connecting people with the top of the line equipment and assisting them in choosing the right cameras, camera equipment, and audio systems to match their experience. The Customer Service Representative provides technical support, customer service and support to customers via email, phone and live chat. This includes warranty and post warranty activities. This position reports to the Director of Customer Service and Technical Support.



 



Main Essential Duties and Functions of Job Position (but not limited to):




  • Handle inbound/outbound phone calls, emails and chats from online customers

  • Work with customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries, problem resolution, and any other issues that may arise from the order fulfillment process

  • Meet customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and taking advantage of sales opportunities when appropriate.

  • Partner with various internal departments to meet our customers’ needs

  • Help customers navigate our websites and place orders online

  • Provide knowledgeable answers to questions about products, pricing and availability

  • Process warranty claims, clear work orders, and fulfill parts requests

  • Recognize, document and alert supervisors of trends in customer calls and emails

  • Able to adapt to the growing needs of the department/company as seen fit by management

  • Investigate and respond to chargebacks and disputes thru Amazon and eBay



 



Main Duties and Responsibilities (but not limited to):




  • Verify customer account and ordering information

  • Understand and resolve customer questions, concerns, issues and needs

  • Track deliveries, inventory, pricing and ensure all customers’ needs are met

  • Manage customer issues, ensuring 100% customer satisfaction including but not limited to telephone and email follow up

  • Document customer problems and input into company CRM system

  • Demonstrate product functionality and provide technical support to customers

  • Develop and maintain client relationships by treating customers, coworkers, vendor suppliers with respect and professionalism

  • Contact and follow up with new and existing customers

  • Continually updating personal knowledge of new products or modifications to existing product lines and various warranty policies

  • Entering detailed conversations into Customer Response Management system

  • Minimal travel required