Caddis Capital Management is the management company for Alpine Home Medical, Copper Star Home Medical Supplies and You Can Home Medical. We have proudly been in business over 28-years. We provide support to over 240 employees in Utah, Colorado, Arizona and Idaho.

We are currently seeking a Customer Service Representative who will be responsible for interacting with customers on PAP or compression therapy, and providing the best service and supplies possible in a quick and efficient manner. This position will rely heavily on exceptional customer service skills and knowledge of third-party medical insurance reimbursement requirements.

Role Responsibilities and Duties:

• Must be able to identify customer needs and process orders accurately, build and foster positive customer relationships, and problem solve as needed
• Contact existing patients who are currently on PAP therapy regarding product usage and complained, evaluating customer needs and providing solutions
• Must be familiar with the order confirmation process
• Maintain open communications with customers and referral sources
• Prepare appropriate documentation for billing, key all documentation, verify all information for accuracy
• Professionally assist customer issues and questions over-the-phone when needed; handle a certain number of emails & phone calls
• Perform other duties as deemed appropriate by management

What We'll Need from You:

• The Customer Service Rep must be a polite and cooperative team member with a positive, self-start attitude
• Must have superior over-the-phone customer service skills, with the ability to quickly identify customers needs, and provide effective solutions
• Must have effective computer skills, with an ability to multi-task
• Must have superior verbal and written communication skills
• Must have attention to detail, and be able to accurately perform data entry
• A High School diploma or a G.E.D.

What We'd Also Like to See:

While not required, some big marks in your favor would include: prior experience with medical insurance providers, any previous HME experience, an associate's degree, and bilingual skills (Spanish/English). Candidates with any previous medical insurance billing experience or any billing systems are highly encouraged to apply.

Health, Dental, Vision, 401(K)