Basic Function/Summary

The Customer Service Representative is responsible for coordinating custom label orders.

Essential Functions include the following: Other duties may be assigned.

The Customer Service Representative’s responsibilities include:

Sales Order Entry:
Reviews the customer’s purchase order for label specifications including size and dimension, quantity, raw material, color selection, copy position, packaging and delivery instructions, and custom specification requirements. Resolves any purchase order discrepancies with customer.  Enters orders into computerized order system.

Expedites label orders:
Reviews all pertinent information on the Sales Order and provides accurate information to all areas of production.  Conducts daily review of the Open Order Report, communicates with supervisors within all areas of production.

Develops business relationship with the customer.  Acts as the liaison between customer and salesperson.

Communicates price to the customer and keeps the salesperson informed of all activity pertaining to the customer.

Enters Quality Defect Reports into databases and advises the salesperson of customer complaints, issues instructions to produce credit memos/billing adjustments to the Accounting Department.