Description

Fidelity Bank & Trust is looking for a Customer Service Representative to join our Postville team—someone who’s ready to make an impact from day one.

If you want more than a routine role, this is it. You’ll be the go-to person for customers—answering questions, solving problems, and helping them feel confident and in control of their finances.  Every conversation is a chance to build a relationship, not just complete a transaction. If you’re energized by helping people and keeping things moving, you’ll fit right in.

What You Will Do:

Customer Service Excellence: Interact with customers in a courteous and professional manner, assisting with transactions, inquiries, and account maintenance.

Cash Handling: Accurately and efficiently process various financial transactions, including deposits, withdrawals, and transfers.

Product Knowledge: Driven to learn all aspects of retail products. Stay informed about our products and services to effectively educate customers and recommend appropriate solutions to meet their financial needs.

Compliance: Adhere to all regulatory and compliance guidelines to ensure the security and confidentiality of customer information.

Team Collaboration: Work collaboratively with colleagues to achieve team goals and contribute to a positive work environment.

What You Will Need:

·         Experience as a bank teller or in a financial institution is a plus but not required.

·         Excellent customer service and communication skills.

·         Proficiency in handling cash and conducting financial transactions.

·         Willingness to learn advanced account types and account opening procedures.

·         Ability to work in a fast-paced environment with attention to detail and accuracy.

·         Familiarity with Microsoft Office Suite.

Why Join Us at Fidelity Bank & Trust:

Exciting Growth Opportunities: Take your career to new heights with our commitment to professional development and advancement.

Collaborative Environment: Work alongside a supportive team that values collaboration and teamwork.

Competitive Benefits: Learn about your benefits offered to full-time employees.

Innovation Culture: Be part of an organization that embraces innovation and stays ahead in the ever-evolving banking industry.

Requirements

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

In this job, you will work in a professional office setting. Standard office equipment is routinely used in this role.

Physical Demands

To successfully perform the essential functions of this job, an employee must meet the physical demands described here. The employee is regularly required to stand, walk, sit, reach with arms, speak or hear, and touch, handle or feel objects, tools or controls while performing the duties of this job. The job requires close vision, some distance vision, and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and typical work hours and days are Monday through Friday, 8:00 a.m. to 5 p.m. 

Travel

Travel is not required.

Additional Eligibility Qualifications

None required for this position.

Other Duties

This job description does not encompass or contain a comprehensive listing of activities, duties, or responsibilities required of the employee in this position. There may be changes in duties, responsibilities, and activities at any time. 

Summary

Fidelity Bank & Trust is an Equal Opportunity Employer, including disability and protected veteran status.