Reports To: Customer Service Supervisor

Employment Type: Full-Time

?

Job Summary

Dalton Utilities is seeking a motivated candidate for the role of Customer Service Representative. In this position, you will assist customers with new service requests, billing inquiries, and service-related concerns while delivering a high level of customer service.

Key Responsibilities

Assist customers with questions regarding billing, deposits, and new service applications

Handle customer complaints and ensure timely, professional resolution

Perform research and follow-up on service orders and customer inquiries

Investigate non-payment accounts, prepare cut-off orders, and process reconnections

Prepare and maintain records such as deposit cards, residency letters, credit letters, and adjustment forms

Communicate effectively with customers, team members, supervisors, and external partners

Operate standard office equipment (computer, printer, copier, etc.)

Cross-train and provide support in other areas (Receptionist, New Construction, Control Center) as needed

Learn and utilize Utility Billing software and system upgrades

Perform other duties as assigned

Physical Requirements

Ability to perform repetitive hand and finger motions

Ability to operate office equipment

Strong communication skills

Ability to sit, stand, walk, stoop, and reach for extended periods

Regular hours of this position are 8:00 a.m. ? 5:00 p.m., Monday ? Friday.

Pay Range

$16.85 ? 26.60/hour (includes levels 1-3)