About the Department

Pay Grade: F

Who we are. We protect lives. The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; promoting health and well-being; and preparing the State of Georgia for responding to disasters.

What we offer. As a member of the Georgia Department of Public Health team, you will join a passionate group of individuals who are dedicated to making an impact. No matter your role, you will individually contribute to protecting the lives of all Georgians while receiving a wide range of benefits, so you can:

Make a Professional Impact – Build your career where it matters and protect lives in the community where you live, work, and play
Enjoy Workplace Flexibility – Experience flexibility in how you work so you can be your best self for you and Georgia Residents
Work with a Dynamic and Diverse Team– Collaborative and inclusive way of working where employees share ideas and leverage collective strengths
Achieve Career Longevity – Countless opportunities for continuous learning/development that support a long-term career
Take Part in a Hands-on Working Culture – Unique culture of active engagement and problem-solving, no matter your role
Feel Pride in Where you Work – Be part of making an impact in public health alongside dedicated people just like you

Come join our team! As a Customer Service Representative with the North Central Health District’s WIC program, you will join a dedicated group of public health professionals working to protect the health and well-being of communities across the state by supporting vital public health initiatives. This role offers the opportunity to make a meaningful impact, a great schedule, and a healthy work-life balance, allowing you to grow your career while maintaining time for what matters most to you.

Position Duties

This position serves as a primary point of contact for WIC clients, providing exceptional customer service through phone, email, mail, and in-person interactions. Responsibilities include screening and interviewing applicants, scheduling and coordinating appointments, educating participants on WIC program guidelines, managing benefit cards, maintaining accurate records, supporting outreach efforts, and ensuring compliance with privacy and confidentiality requirements while working collaboratively with staff to deliver quality services.

Primary Duties & Responsibilities

Provide platinum customer service by interacting with internal and external customers.
Respond to various modes of communication to effectively provide customer service.
Manage inbound/outbound calls for additional information by phone, fax, email, and postal service.
Knowledge of office equipment and computer accessories such as scanners, multiple computer monitors, webcams, and headsets.
Interview applicants for WIC services to gather information pertinent to their application.
Use the daily scheduler to make, move and cancel appointments.
Call customers for follow-up appointments, appointment reminders, missed appointments, and the ability to bring new participants in for services based on program eligibility requirements.
Ability to manage and activate a range of cards from inventory
Educate participants to ensure knowledge of WIC program guidelines Cooperates with others to accomplish goals; works with employees within and across departments.
Participate in outreach and other duties as assigned.
Adheres to HIPPA regulations as established by policies on privacy and security requirements.
Perform additional professional duties as assigned.

This full-time Customer Service Representative position supports WIC clients at the Macon-Bibb County Health Department in Macon, GA.

Minimum Qualifications

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

Other Qualifications

The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being.

The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals. A maximum of 30 minutes of physical activity may be allocated per workday, typically in the form of two 15-minute breaks or one 30-minute break.

Employment Information

State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.

DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees, diplomas, licensures, and other relevant credentials.

The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.

Relocation assistance is not provided.

In the event of an identified emergency, you may be required, as a term and condition of DPH employment, to assist in meeting the emergency responsibilities of the department.

ADA Statement

DPH is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process, email [email protected].

DPH is an Equal Opportunity Employer

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Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

BENEFITS

Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation and sick leave, paid parental leave, dental, vision, long-term care, and life insurance.

Standard Benefits for Part-Time Employees

Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.

Benefits

Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.
Standard Benefits for Part-Time Employees

Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.

Supplemental Questions

What is your highest level of education completed?

Doctorate's Degree
Master's Degree
Bachelor's Degree
Associate's Degree
Vocational/Technical Degree
High School Diploma/GED
Did Not Complete High School/GED

How many years of experience do you have communicating information in a customer service setting (in person or by phone)?

Less than 1 year
1 year
2 years
3 years or more

How many years of job-related experience do you have determining eligibility for programs, services, or benefits based on established criteria?

Less than 1 year
1 year
2 years
3 years or more

How many years of professional experience do you have scheduling, confirming, or coordinating client appointments

Less than 1 year
1 year
2 years
3 years or more

Required Question

Agency Information

Employer: Georgia Department of Public Health (GA)
Address: 200 Piedmont Ave, SE

West Tower

Atlanta, Georgia, 30334
Website: http://dph.georgia.gov