Come join our Customer Service Team!  If you are passionate about customer service and enjoy working with industrial and manufacturing companies to meet their technical product needs, we are the place for you!  This is an in-office position and is considered non-exempt and eligible for overtime pay.

What will you be doing?

• Process all incoming orders in a timely manner from receipt of order through verifying product availability, pricing, margin, terms, credit status, order entry, release and order special products.
• Provide professional, timely and efficient assistance to customers to address questions and resolve problems including product returns, and identification and recommendation of process improvements.
• Provide basic technical product information to customers.
• Assist outside sales representatives, engineering or estimating with quotation process.
• Actively monitor the status of open customer purchase orders; backlogs, expedite and/or reschedule as necessary. Collaborate with other departments and communicate updates to the customer.
• Manage customer portals.
• Manage VMI (Vendor Managed Inventory) orders.
• Participate in processes and programs aimed at continuous improvement and safety.
• Perform other duties as assigned.

What will you need to be successful?

• Business and/or technical degree preferred.  High school diploma or GED required.
• Minimum 2 years business-to-business customer service experience preferably in a distribution or manufacturing setting.
• Experience working with OEM (original equipment manufacturers) customers highly desired.
• Excellent written and oral communication skills
• Strong mechanical and sales aptitude
• Ability to effectively work with multiple internal departments
• Ability to handle multiple tasks
• Proficient in Microsoft Office (Word, Excel, Outlook)

We offer a competitive salary and benefits package including medical and dental insurance, life/AD&D insurance, short and long term disability, flexible spending accounts, paid holidays, personal time off, 401(k) and ESOP retirement programs and more!  Please note that any pay range information provided is a good faith estimate for the position at the time of the posting.  Final compensation may vary based on factors including, but not limited to, knowledge, skills and abilities as well as geographic location. 

Please visit our company page at www.nottco.com/careers to learn more about our company.

Equal Opportunity Employer