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Posted 2w ago

Customer Service Representative

@ Ingomar Packing Company
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Los Banos, California, United States
$21-$25/hrOnsiteMultiple Commitments Available
Responsibilities:processing orders, coordinating logistics, managing customers
Requirements Summary:High school diploma/GED; 1–3 years customer service, data entry, administrative, or logistics experience; preferred produce/food manufacturing experience; knowledge of LTL/FTL/refrigerated freight; ERP/order management proficiency; strong communication and organizational skills.
Technical Tools Mentioned:ERP, order management system
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Job Description

Department: Customer Service



FLSA: Non-Exempt



Employment Type: Seasonal/Temporary (Peak harvest/production season)



Schedule: Full-time (typically 40 hours per week; subject to occasional overtime)



Reports to: Customer Service Supervisor



Prepared: June 2026



 



Position Overview



The Customer Service Representative is responsible for managing customer accounts and ensuring accurate, timely processing of all orders within a fast‑paced tomato packing operation. This role requires strong communication skills, excellent attention to detail, and the ability to coordinate effectively with production, warehouse, and transportation teams. The ideal candidate thrives in a dynamic agricultural environment and understands the urgency and precision required when working with perishable products.



Key Responsibilities



Order Processing




  • Receive, review, and enter customer orders into the company’s ERP or order management system with accuracy within 24 hours of receipt of order.

  • Confirm product availability, packaging requirements, and shipping instructions before finalizing orders.

  • Ensure all orders meet customer specifications and internal quality standards.

  • Monitor order progress and proactively communicate updates or changes.



Logistics & Transportation Coordination




  • Schedule and coordinate truck pickups, delivery appointments.

  • Communicate with carriers, brokers, and dispatchers to ensure timely and efficient transportation.



Customer Service & Relationship Management




  • Serve as the primary point of contact for customers.

  • Respond promptly to inquiries regarding product availability, pricing, order status, and delivery schedules.

  • Build and maintain strong customer relationships through consistent, professional and timely communication.

  • Address customer concerns or quality issues and coordinate internal follow‑up in a timely manner.



 



Internal Coordination & Support




  • Work closely with production, warehouse, and quality assurance teams to align order schedules with packing capacity.

  • Communicate daily order priorities and resolve discrepancies between order requirements and inventory.

  • Maintain accurate records for traceability, audits, and internal reporting.

  • Support continuous improvement efforts related to order accuracy, customer satisfaction, and operational efficiency.