Join Us as a Customer Service Representative - International at Potter Global Technologies

At Potter Global Technologies, we’ve been protecting lives around the world for over 125 years—and we’re just getting started. We’re a global leader in life safety solutions, committed to saving lives through innovative technology and trusted partnerships.

Our vision is for our customers to know us globally as their innovative, easy-to-do-business-with, best-in-class life-safety product partner. And our mission? With a passion for creating safer environments worldwide, our mission is to provide our customers with a team of real people that connect them with reliable expertise in life safety applications.

If you're inspired by purpose, energized by collaboration, and thrive in an environment of feedback, ownership, and experimentation—you’ll feel at home here.

As a Customer Service Representative - International, you will deliver a high level of service to Potter’s international customers by managing orders, responding to inquiries, and ensuring every interaction is timely, accurate, and professional. You will support global sales teams, collaborate closely with internal departments, and resolve issues with care and efficiency to maintain customer satisfaction and uphold Potter’s standards of excellence. If you like helping people, solving problems, and being the reason someone’s day gets easier, this might be the perfect fit for you.

What You’ll Do

• Enter and verify international orders, ensuring accurate pricing and all required documentation are completed.


• Manage customer support through prompt, courteous calls, emails, and follow‑up communication.


• Handle customer inquiries, requests, and upselling opportunities with professionalism and product knowledge.


• Maintain accurate order records and related correspondence with strong attention to detail.


• Support Regional Sales Managers and sales teams by providing updated product information and timely responses.


• Process returns efficiently and resolve escalated issues with empathy and professionalism.


• Coordinate customer communications, including follow‑ups, outreach, and proactive updates.


• Collaborate with cross‑functional teams (sales, finance, operations) to enhance service delivery and customer experience.


• Support marketing initiatives such as maintaining regional mailing lists as needed.


• Ensure communication compliance by aligning all interactions with company standards, policies, and regulatory requirements.


• Perform additional duties as assigned to support departmental and organizational goals.