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Posted 1w ago

Customer Service Representative Job detail

@ Smurfit Westrock
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Eutaw, Alabama, United States
OnsiteFull Time
Responsibilities:managing accounts, inputting POs, monitoring inventory
Requirements Summary:High school diploma/GED required; associates in business preferred. Experience in account management and customer experience required. Proficient in Microsoft Word, Excel, PowerPoint, Outlook. Must pass drug screening; travel as needed.
Technical Tools Mentioned:Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook
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Job Description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Description & Requirements


Customer Service Representative


Job Posting

  • Job Title: Customer Service Representative
  • Shift: Mon-Fri (8am – 5pm)
  • Pay Range: Based on Experience

Preferred and Essential Requirements

  • High School Diploma or GED (Essential)
  • Associates Degree in Business or similar field (Preferred)
  • Experience in account management and customer experience (Essential)
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook (Essential)

Competencies

  • Superior verbal and written communication skills
  • Demonstrated ability to interact daily with customers at all organizational levels
  • Willing and able to accommodate travel when needed
  • Astute interpersonal relationship management
  • Positive, professional attitude
  • Quality and customer service driven to consistently delight customers
  • Strong initiative, self-motivated, proactive, and resourceful
  • Utilizes strong organizational and prioritization skills
  • Team player who is willing to go above and beyond to help others

Job Duties

  • Desire to build and optimize customer relationships daily, while driving customer satisfaction.
  • Become a main point of contact for the customer account base.
  • Perform day to day management of the assigned accounts and have complete awareness, daily, of the top account’s activity.
  • Accurately input POs and various categories of data.
  • Manage inventory levels of finished goods, raw materials, etc.
  • Actively monitor and manage Accounts Receivables/Invoicing across given accounts.
  • Run daily reports to optimize plant operations.
  • File and organize invoicing and POs
  • Provide timely, detailed, and accurate reporting to internal and external audiences.
  • Champion customer needs/concerns from the account base to the Customer Service Manager and across the internal departments
  • Other duties as assigned

Description & Requirements

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.