We are looking for a dependable, detail-oriented Customer Service Representative to support our clients and internal team. This role plays a critical part in maintaining long-term customer relationships by delivering timely, accurate, and professional service. As a CSR, you will handle inbound customer needs, assist with account updates, and ensure clients feel supported at every stage of their experience.

This position is ideal for someone who enjoys helping others, thrives in structured environments, and takes pride in doing things the right way. While this is not a sales role, strong communication and organization skills are essential to success.

Compensation & Growth

Competitive hourly pay or salary based on experience

Paid training and ongoing development

Clear paths for advancement into senior service, sales support, or leadership roles

Long-term stability within a growing organization

Why Join Us

We value consistency, integrity, and teamwork. Our Customer Service Representatives are trusted professionals who keep operations running smoothly and ensure customers receive the service they deserve. If you’re looking for a stable role with room to grow and a team that supports your success, this could be the right fit.

Salary Range: $30,000.00 - $40,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Licensing Assistance

Paid Time Off (PTO)

Flexible Schedule

Strong verbal and written communication skills

Excellent attention to detail and organization

Ability to manage multiple tasks and deadlines effectively

Comfort working with technology, databases, and CRM systems

Professionalism, reliability, and accountability

High school diploma or equivalent required

Preferred Qualifications

Previous experience in customer service, call center, administrative, or office support roles

Experience in insurance, financial services, or regulated industries

Bilingual skills (Spanish or other languages) a plus

Serve as the primary point of contact for customer service inquiries via phone, email, and in person

Assist customers with account updates, policy changes, billing questions, and general service requests

Accurately document all interactions and updates within internal systems and CRM tools

Follow established workflows and procedures to ensure compliance and consistency

Resolve customer concerns efficiently while maintaining a calm, professional demeanor

Coordinate with sales, service, and leadership teams to support customer needs

Review accounts for accuracy and completeness and flag issues when necessary

Help maintain high customer satisfaction, retention, and service quality standards