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Posted 1w ago

Customer Service Representative

@ Meritum Energy
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San Antonio or Austin or Dripping Springs or Texas or New Mexico or Florida or Oklahoma or Arkansas or Missouri or Kansas or North Carolina
OnsiteFull Time
Responsibilities:handling inquiries, entering orders, coordinating dispatch
Requirements Summary:High school diploma, minimum 3 years customer service experience (high-volume phone preferred), proficient with Microsoft Office, strong communication and problem-solving; oil/propane industry experience and bilingual English/Spanish are a plus.
Technical Tools Mentioned:Microsoft Office
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Job Description

Who We Are



Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.  





Why Join Us?



We're committed to supporting our team members with benefits that match our values of safety, service and stability. Here's what you can expect: 




  • Competitive hourly wage

  • 401(k) with 6% company match

  • Health and vision insurance 

  • Company paid dental insurance

  • Company paid AD&D and life insurance 

  • Paid time off with rollover hours

  • Referral bonus program



Job Summary

Pico Propane and Fuels, a Meritum Energy Holdings Company, is looking for an experienced and driven Customer Service Representative to join the team at our new location in Dripping Springs! The Customer Service Representative will support both customers and operations by proactively addressing inquiries, coordinating service needs, maintaining accurate records, and helping ensure day-to-day processes run efficiently. A successful Customer Service Representative is committed to Service, Efficiency, and Safety.



Duties/Responsibilities:




  • Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company

  • Collects and enters orders for new or additional products or services

  • Field customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.

  • Ensures that appropriate actions are taken to resolve customers problems and concerns

  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments

  • Supports daily operations through dispatch coordination and scheduling of drivers and technicians, while maintaining accurate records, reporting, and internal systems

  • Assists with administrative and compliance-related tasks to support operational efficiency and business needs

  • Assist customers with filling propane cylinders at the bottle dock station

  • Performs other related duties as assigned



The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.