Job Overview
The Nicodemus Agency, proudly representing Farmers Insurance, is seeking a dependable and client-focused Customer Service Representative (CSR) to support our growing book of business.
This role is ideal for someone who enjoys helping people, staying organized, and building long-term client relationships. You will assist clients with policy changes, billing questions, coverage updates, and renewal support—while identifying opportunities to strengthen client protection through additional coverage conversations.
If you thrive in a fast-paced office environment and take pride in delivering excellent service, we’d love to connect
Salary Range: $30,000.00 - $45,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Hands on Training
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Paid Time Off (PTO)
Requirements
Strong communication and problem-solving skills
Detail-oriented and organized
Comfortable handling multiple client interactions daily
Professional phone presence
Prior customer service experience preferred
Insurance experience preferred but not required
Property & Casualty license preferred (or willingness to obtain)
Responsibilities
Assist clients with policy changes, billing questions, and service requests
Process endorsements, renewals, and documentation accurately
Respond to inbound calls, emails, and walk-in inquiries
Maintain detailed and accurate client records in agency systems
Support retention efforts and proactive renewal outreach
Identify potential cross-sell opportunities and refer to licensed agents
Follow up on pending service items to ensure completion
Support overall agency operations and client communication