Posted 1w ago

Customer Service Representative

@ Nor-Am Cold Storage
Dodge City, Kansas, United States
$18/hrOnsiteFull Time
Responsibilities:completing paperwork, tracking inventory, processing orders
Requirements Summary:Preferred 2+ years customer service experience; ability to complete paperwork, use a Warehouse Management System, track inventory, follow safety rules, and provide first-class customer service in a fast-paced warehouse environment.
Technical Tools Mentioned:Warehouse Management System
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Job Description

11:00am - 7:30pm

Starting Pay: $18.00/HR 

Job description is as follows but is not limited to the following duties may change at the discretion of your direct
supervisor or management:

Nor-Am Expectations:
● Deliver first class customer service to both internal and external customers. Respond to customer needs in a
timely and accurate manner. Build positive relationships with customers and co-workers and be supportive of a
team atmosphere.
● Holds safety in high regard, follows all safety rules for equipment and general warehouse operations. Takes
responsibility for own safety by acting in a safe manner at all times. Takes responsibility for the safety of their
team by calling out unsafe behavior on the spot.
● Actively participates in the LEAN Management program, striving to continuously improve, increase efficiency and
eliminate waste.
● Uses the company’s core values of Integrity, Adaptability and Continuous Improvement to guide day to day
decision making.

Job Duties:
● Complete necessary paperwork, including inbound and outbound orders, Bill of Ladings, receipts, export
documentation, and other customer or government required documentation.
● Maintain a positive relationship with customers, co-workers and USDA or other government officials and be able
to respond to their needs in an accurate and timely fashion.
● Must be able to accurately identify inventory discrepancies and notify the appropriate manager immediately.
● Must utilize the Warehouse Management System to track inventory, place and receive orders, run reports and
confirm shipments. Understand inventory control by FIFO/LIFO
● Will complete basic office duties such as filing, faxing, answering phones and any other office tasks as assigned
by supervisor.
● Perform any special projects or other assignments as needed by manager/supervisor.
● Must be able to work in a fast paced environment.

Why work for Nor-Am?

  • Competitive Pay.
  • Paid Time Off begins accruing on your first day.
  • Our Holiday List includes your birthday.  No one should have to work on their birthday!
  • Pay On Demand
  • Medical, Dental, Vision, Life, Short and Long Term Disability Insurance
  • Free Financial Wellness Program
  • 401k with company match
  • Legal and Identity Protection Coverage
  • Tuition Reimbursement
  • Kids in School? We supply backpacks and school supplies for our employees' school aged kids every year....backpack day is our favorite day of the year!