Posted 2mo ago

Customer Service Representative Outside – CSR, Wireless

@ Middle Georgia Communications
Reynolds, Georgia, United States
OnsiteFull Time
Responsibilities:understand services, determine techniques, research area
Requirements Summary:High School Diploma; 1-2 years in customer service or sales; familiarity with communications industry a plus; proficient in Microsoft Office; strong communication and time-management; able to multitask and meet deadlines.
Technical Tools Mentioned:Microsoft Office
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Job Description

Description

Duties and Responsibilities


  1. Understand Company services.
  1. Work with supervisor to determine community/sales techniques that work for each market area and apply them.  Supervisor to designate service areas of focus.
  2. Research area targeted.
  3. Type notes daily recapping activities performed and results.
  4. Achieve sales leads on a consistent basis.

 


Knowledge, Skills and Competencies



1.   Demonstrated ability to meet deadlines.


2.   Enthusiastic drive to succeed with obvious confidence and competitive nature.


4.   Excellent customer relationship skills 


5.   Ability to think ‘outside the box’ to seek opportunities where they might not be obvious.


6.   Dependable, with good work ethic.  Thrive on not being late.


Working Conditions


  1. Works in inside and outside environment
  2. Regional Market Area (Middle and West Georgia)
  3. High visibility of behavior
  4. Moderate physical activity (lifting, stretching, standing).
  5. High activity, multiple deadlines, constant interruptions.
  6. Fast-paced environment with changing priorities.

 

Requirements

 


Minimum Qualifications


  1. High School Diploma.
  2. Minimum 1-2 years in customer service or sales related position.
  3. Familiarity with communications industry and/or marketing/sales a plus!
  4. Proficient in Microsoft Office products.
  5. Good oral and written communication skills and customer relations.
  6. Good time management skills and a demonstrated ability to effectively multi-task and consistently achieve results on a timely basis.