Posted 1mo ago

Customer Service Representative - Part Time 25 hours

@ PGW Auto Glass
Sioux City, Iowa, United States
OnsitePart Time
Responsibilities:assist customers, handle inquiries, process orders
Requirements Summary:High school diploma or equivalent; 2+ years of college; bilingual English/Spanish; call center experience preferred; strong communication skills.
Technical Tools Mentioned:Computer, Email, Phone system, E-commerce platforms
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Job Description

Essential Job Duties:

• Assist with customer paint orders, look up formulas, and mix the paint based on the formula.
• Handle phone and emails from customers pertaining to price quotes
• Call center functions to provide quality customer service
• Ensure the company establishes and maintains constant communication with customers.
• Knowledgeable on all aspects of product inventory, which may include, data entry,
cancellations, credits, invoicing, and/or customer service inquiries.
• Generate sales/buys from online leads
• May require an understanding of eBay and eCommerce sites

• Assume other duties as assigned.


Basic Qualifications


Education & Experience:
• High school degree or equivalent.


Preferred Qualifications:
• Call Center Customer service experience
• Bi-Lingual, English & Spanish.
• 2+ years of college.


Knowledge/Skills/Abilities:
• Must have good written and verbal communication skills.
• Must have good customer relations skills.
• Ability to work well with others.
• Must have the ability to work under conditions of frequent interruptions.
• Be attentive to details.
Essential Physical Demands/Work Environment:
• Work is primarily sedentary: must be able to sit for extended periods of time and use a
computer, keyboard, and mouse frequently.
• The employee must occasionally lift and/or move up to 50 pounds.