Customer Service representative and quote generation

Candidate must have a minimum of 3 years experienced in a fast-paced environment and can multitask while dealing with customers and communicating internally with production, Quality control, and Engineering departments. Experience working in manufacturing facility.

Principal Duties:

accommodate expedites.

customer contact to provide information to

Responds and resolves issues and or unique or complex request from customers.

Candidate should be a natural problem solver who continuously strives to provide excellent customer service and extraordinary customer satisfaction.

Must have strong organizational skills as well as attention to detail.

Maintains files of P.O.’s and associated documentation. Files may be hard copies or soft copies.

Assist accounting and sales in investigating customer disputes, verifying pricing, and resolving discrepancies.

Coordinate information between sales, production and customer.

Review customer P.O.’s for accuracy against Sales Quotes

Create sales orders

Process sales orders

Liaison between customers and Manufacturing team

Data entry

Heavy phone traffic, Answer Customer inquiries & order status via telephone or emails

Generate professional emails to customers based on internal communications

Must work well under pressure

Willing to learn technical information

Understand and efficient with Quick books, excel, word,

Provide status updates to customers as requested

Minimum Qualifications:

3 years customer service with a manufacturing company

Collage degree preferred

3years’ experience in customer service

Computer literate I.E. Microsoft Excel, Quick books, word

Excellent organizational skills

Familiar with AS9100 practices