The Customer Service Representative (CSR) serves as the primary point of contact between our customers and the warehouse. This role is responsible for ensuring orders are processed accurately and efficiently, billing and invoicing are handled correctly, and customers receive clear, timely communication. The CSR works closely with operations, transportation, and other teams to deliver a smooth end-to-end customer experience.
Essential Functions
Customer Interaction & Communication
- Respond promptly and professionally to customer inquiries by phone or email.
- Provide proactive updates on order status, shipment activity, and issue resolution.
- Act as the internal advocate for the customer, ensuring their needs are communicated and met.
Order Processing & Documentation
- Accurately enter and process customer orders into the Warehouse Management System (WMS).
- Generate and review all related paperwork for customer orders, ensuring compliance with customer requirements and special instructions.
- Coordinate with Transportation and Operations to schedule and expedite shipments as needed.
- Keep and verify records of all incoming and outgoing shipments, maintaining complete and accurate documentation.
Billing & Invoicing
- Verify accuracy of computer-generated invoices and ensure proper billing of customer accounts.
- Review supporting documentation to confirm charges align with services provided.
- Partner with accounting and operations teams to resolve discrepancies quickly and professionally.
- Maintain organized billing records for customer reference and internal audits.
Qualifications
- Previous customer service experience in a logistics, distribution, or warehouse environment preferred.
- Strong organizational skills with the ability to manage multiple priorities under time pressure.
- Effective written and verbal communication skills.
- Proficiency with Microsoft Office Suite, WMS/TMS systems, and customer portals a plus.
- Detail-oriented with a focus on accuracy and timeliness.
The anticipated rate for this position is between $19.00 to $20.00 per hour. In addition to competitive pay, Port Jersey Logistics Network offers a robust benefits package including health, dental, and vision coverage, a 401(k) retirement plan, and paid time off.
Port Jersey Logistics Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.