Posted 2w ago

Customer Service Representative (PT)

@ Revv Aviation
Council Bluffs, Iowa, United States
OnsitePart Time
Responsibilities:greeting customers, processing payments, answering calls
Requirements Summary:High school diploma/GED, customer service experience in a fast-paced environment preferred, ability to multitask, and proficiency with Microsoft Office/Word/Excel.
Technical Tools Mentioned:Microsoft Office, Microsoft Word, Microsoft Excel
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Job Description

Revv Aviation is an aviation services company dedicated to a people-first philosophy. With multiple locations throughout the Midwest, Revv has created a one-stop shop for all aviation needs, setting us apart from the competition. Each hub offers a variety of charter, pilot training, avionics, maintenance, fuel and line services, aircraft sales and acquisition, aircraft rental, hangar and aircraft management.



The Customer Service Representative functions as a brand ambassador by providing expert care and support to all customers. The Customer Service Representative creates a welcoming environment by greeting guests upon arrival, answering questions, assisting with checking in, reserving rental cars or hotels as needed, and maintaining a clean and organized lobby.




  • Provide first-rate customer service by greeting all customers upon entry, assisting with check-ins, processing payments, and answering questions.

  • Maintain FBO Lobby by adhering to cleanliness policies and keeping the coffee bar stocked.

  • Answer the phone and direct calls. 

  • Track cash drawer and associated invoices. 

  • Invoice for fuel, rentals, lessons, handling fees, etc.

  • Monitor charter sheets and communicate changes and flight activity.

  • Keep records, contracts, and documentation of pilots, students, and customers. 

  • Other duties as assigned.