Full-Time Career Opportunity Customer Service Representative / Retail Office Associate

Ready to be a cornerstone of success?

As a Customer Service Representative with Ashley Furniture, you’ll join a workplace that is genuinely invested in your success. This is more than just a role, it's an opportunity to build a rewarding career with room for professional growth and advancement.

You’ll play a key role in shaping our customers’ experience by delivering exceptional service both in person and over the phone. We’re looking for Retail Office Associates who are computer-savvy, great at multitasking, and bring strong interpersonal skills and a team-first attitude.

If you’re career-minded, customer-focused, and thrive in a fast-paced environment, we’d love to meet you.

About Us

Ashley Furniture is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. We believe in creating a positive work environment where our team members can thrive and grow.

We proudly operate over 75 locations across:

Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

Come Grow With Us!

Benefits of Working With Us:

• Recognition and reward programs


• Generous employee discount on furniture and home décor


• Growth opportunities within the company


• Supportive team environment

Job Responsibilities:

• Enter customer orders into the system accurately and completely


• Process payments to proper accounts


• Maintain security of cash and other legal tenders


• Prepare daily deposits in accordance with company policies and procedures


• Answer incoming calls and respond to customer inquiries in a timely and professional manner


• Schedule deliveries that are convenient for customers and in compliance with company procedures


• Maintain open orders and communicate order status with customers


• Complete daily reporting requirements


• Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance


• Support the Office Manager with additional duties as needed

Qualifications:

• High School Diploma or GED required


• Strong verbal communication and listening skills


• Proficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.)


• Strong cash handling skills


• Ability to calculate figures including discounts, percentages, commissions, and related transactions


• Strong interpersonal and customer service skills


• Proven analytical and problem-solving abilities


• Ability to use sound judgment while responding to customer or vendor inquiries


• Ability to lift and move up to 25 pounds regularly


• Bilingual candidates are a plus

Join the Team

If you’re passionate about customer service, enjoy helping people, and are looking for an opportunity to grow with a company that values your contributions, we encourage you to apply today.

Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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