Customer Experience Professional | Customer Service Representative

Full-Time | Onsite | Oklahoma City Area

Join Century Martial Arts – A Leader Since 1976

Century Martial Arts has been serving martial artists, schools, and fitness enthusiasts worldwide for nearly 50 years. We are seeking a friendly, dependable, and customer-focused Customer Service Representative to join our growing team.

If you enjoy helping people, solving problems, and working in a fast-paced environment, we'd love to hear from you!

Why You'll Love Working Here

We offer a competitive benefits package and a supportive team environment, including:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability Coverage
• Tuition Reimbursement
• Employee Product Discounts
• Paid Holidays
• Free Onsite Martial Arts Classes
• Onsite Fitness Facility
• Career Growth Opportunities
• Stable Company Celebrating Nearly 50 Years in Business

Position Summary

As a Customer Service Representative, you will provide exceptional support to customers through inbound phone calls, email, and account assistance. You will answer customer questions, process orders, resolve concerns, and help create a positive customer experience with every interaction.

This position is ideal for individuals who enjoy helping customers, learning new systems, and working in a team-oriented environment.

What You'll Do

• Answer high-volume inbound customer calls professionally and efficiently
• Assist customers with orders, product information, pricing, promotions, and shipping inquiries
• Update customer accounts accurately
• Resolve customer questions and concerns with professionalism and empathy
• Navigate multiple computer systems simultaneously
• Meet customer service and performance goals
• Maintain accurate documentation of customer interactions
• Support retail showroom operations as needed
• Occasionally make outbound customer follow-up calls
• Build positive relationships with customers through excellent service

What We're Looking For

Required Qualifications

• High School Diploma or GED
• Strong computer and data entry skills
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail and accuracy
• Dependable attendance and punctuality
• Positive attitude and team-oriented mindset

Preferred Qualifications

• 6 months to 2 years of customer service experience
• Call center experience preferred
• Experience using Microsoft Outlook, Excel, and Windows-based systems
• Retail, customer support, customer care, or contact center experience

Key Skills

• Customer Service
• Customer Support
• Call Center Operations
• Inbound Calls
• Order Processing
• Problem Solving
• Data Entry
• Active Listening
• Account Management
• Communication Skills
• Conflict Resolution
• Microsoft Office
• Time Management
• Multitasking

Work Environment

• Fast-paced call center environment
• Frequent phone and customer interaction
• Team-oriented workplace
• Primarily seated position with regular computer use

Schedule

• Full-Time
• 40 Hours Per Week
• Onsite Position

Century Martial Arts is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees.