Posted 3w ago

Customer Service Representative

@ Sapp Bros
Beatrice, Nebraska, United States
OnsiteFull Time
Responsibilities:support customers, manage orders, provide pricing
Requirements Summary:High school diploma; 2+ years in customer service, logistics, sales, or account management; ERP experience (SAP/Oracle) preferred; petroleum knowledge a plus.
Technical Tools Mentioned:SAP, Oracle
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Job Description

Join Our Team as a Full-Time Petroleum Customer Service Representative!

Good pay with Full Benefits and PTO. 
At Sapp Bros., we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service, and creative solutions that go above and beyond. We’re looking for a self-driven and dedicated Petroleum Customer Service Representative to join our Omaha, NE, team and help us continue exceeding customer expectations.

What You’ll Do

As a key player in our Petroleum Division, you’ll:

  • Support walk-in and phone customers, along with internal sales teams, by managing orders and distributor buy-backs efficiently and accurately.
  • Provide accurate product pricing and connect customers with the right team members to finalize sales.
  • Build expert-level knowledge of our products to answer questions and resolve issues like a pro.
  • Keep customers informed of new products, promotions, and specials.
  • Initiate and track orders in our ERP system, ensuring smooth deliveries.
  • Collaborate with Procurement, Inventory, and Warehouse teams to meet customer needs on time.
  • Promote safe product handling practices while ensuring customer satisfaction.
  • Use Salesforce to support customers and sales teams effectively.
  • Schedule service calls, document completed work, and keep things running smoothly.