Posted 2w ago

Customer Service Representative

@ Sapp Bros
Omaha, Nebraska, United States
OnsiteFull Time
Responsibilities:supporting customers, managing orders, coordinating teams
Requirements Summary:High school diploma, 2+ years customer service/logistics/sales experience, ERP experience (SAP or Oracle) preferred, Salesforce familiarity, strong communication and multitasking, petroleum industry knowledge a plus.
Technical Tools Mentioned:ERP, SAP, Oracle, Salesforce
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Job Description

Join Our Team as a Full-Time Petroleum Customer Service Representative!
At Sapp Bros., we're all about building lasting partnerships by delivering top-notch petroleum products, exceptional service, and creative solutions that go above and beyond. We’re looking for a self-driven and dedicated Petroleum Customer Service Representative to join our Omaha, NE, team and help us continue exceeding customer expectations.

What You’ll Do

As a key player in our Petroleum Division, you’ll:

  • Support walk-in and phone customers, along with internal sales teams, by managing orders and distributor buy-backs efficiently and accurately.
  • Provide accurate product pricing and connect customers with the right team members to finalize sales.
  • Build expert-level knowledge of our products to answer questions and resolve issues like a pro.
  • Keep customers informed of new products, promotions, and specials.
  • Initiate and track orders in our ERP system, ensuring smooth deliveries.
  • Collaborate with Procurement, Inventory, and Warehouse teams to meet customer needs on time.
  • Promote safe product handling practices while ensuring customer satisfaction.
  • Use Salesforce to support customers and sales teams effectively.
  • Schedule service calls, document completed work, and keep things running smoothly.