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Posted 2w ago

Customer Service Representative - St. Davids

@ CareSouth Carolina
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Hartsville or Society Hill or St. Davids
OnsiteFull Time
Responsibilities:answering phones, scheduling appointments, updating demographics
Requirements Summary:Answer phones, schedule appointments, take medication refill requests and messages, update patient demographics, maintain HIPAA confidentiality. High school diploma/GED required; 3-5 years medical office experience preferred.
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Job Description

Job Description

Responsible for answering the phones, scheduling appointments, taking medication refill requests, taking phone messages in a clear, concise, and complete manner, and transferring calls when appropriate to the sites and emergency calls to the Call Center nurses. Also updates patient demographic information with each call.  The duties include:

  • Patient & Employee Relationships: Interact with patients and employees in a respectful manner consistent with the mission and values of CareSouth Carolina.
  • Greeting: Greets patients and other callers respectfully and compassionately.
  • Answering Phone: Routes calls and takes messages in a clear, concise, and complete manner promptly and courteously following CareSouth Carolina procedures.
  • Appointment Scheduling - Re/scheduling: Schedule and reschedule appointments for patients following existing CareSouth Carolina procedures.
  • Protected Health Information Confidentiality: Maintains compliance with all relevant confidentiality standards including CareSouth Carolina procedures, HIPAA, and Joint Commission accreditation standards.
  • Teamwork: Promotes teamwork within the Call Center and Harmony with the team.

 

Education and Experience

  • High school diploma or equivalent
  • Three (3) to five (5) years of medical office experience is preferred

 

Hours

Monday-Friday, 40 Hours, Full Time(9:30 a.m.-6:00 p.m.)

 

Location

Society Hill, SC

 

CareSouth Carolina is committed to providing equal employment opportunities to all individuals. We welcome and encourage applications from all qualified individuals, without regard to race, color, age, sex, pregnancy, gender identity or expression, sexual orientation, religion, creed, national origin, ancestry, marital status, citizenship, genetic information, disability, military or veteran status, or any other characteristic protected by law.