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Posted 6d ago

Customer Service Representative - State Farm Agent Team Member

@ Ann M Smith Insurance Agency
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Edmond, Oklahoma, United States
$31k-$55k/yrOnsiteFull Time
Responsibilities:answering inquiries, making calls, maintaining records
Requirements Summary:Customer-focused communicator with attention to detail, able to answer policy and billing inquiries, assist with policy changes, make outbound calls to acquire business, and obtain Property & Casualty and Life & Health licenses.
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Job Description

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Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Opportunity for advancement
  • Training & development
  • Competitive salary
  • Paid time off
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Ann Smith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Billing inquiries.
  • Uncover additional needs to round out households.
  • Proactively make outbound calls to acquire new business.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Dedicated to customer service
  • Ability to work in a team environment
  • Ability to effectively relate to a customer
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)

Compensation: $31,200.00 - $55,000.00 per year

Do you want a career and not just a job?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Ann Smith - State Farm Agent may be the right fit for you! Come work with an energetic, fun team at Ann Smith - State Farm Agent!

About Our Agency

  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
  • Our office is located in Edmond, OK .
  • Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
  • We currently have 3 team members at our agency.
  • Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Million Dollar Round Table, Senior Vice President's Club, and New Agent Program Qualifier

If you want a career, not a job, then we encourage you to apply.

 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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