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Posted 2mo ago

Customer Service Representative - State Farm Agent Team Member

@ Bert West State Farm Insurance
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Olive Branch, Mississippi, United States
$35k-$50k/yrOnsiteFull Time
Responsibilities:Answer inquiries, Process policies
Requirements Summary:Customer service experience preferred; strong communication, detail orientation, and multitasking.
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Job Description

Responsive recruiter
Benefits:
  • License reimbursement
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
Our agency opened in 2018 and is a close-knit team of two. I’ve been with State Farm since 2005 and come from a long line of insurance professionals as a third-generation State Farm agent. That background helped shape my passion for the industry and for building strong relationships with customers.

I’m a proud dad of two boys and enjoy traveling and spending time outdoors whenever I can. Family and balance are very important to me, and that perspective carries into how I run the office.

For our team, we offer a strong focus on work-life balance and reimbursement for licensing costs as you grow in your career.

Our culture is friendly, supportive, and collaborative. As a smaller office, we value teamwork and communication. We’re looking for someone with a positive attitude, a friendly personality, and an eagerness to learn and grow as part of a close-knit team.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Bert West - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Compensation: $35,000.00 - $50,000.00 per year

Are You Driven & Ambitious?

We want to work alongside those who are equally committed to excellence and personal achievement. If you want to work in an environment that is fun, challenging, and rewarding, then Bert West - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
  • Our office is located in Olive Branch, Mississippi.

If you want a career, not a job, then we encourage you to apply.

 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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