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Posted 1w ago

Customer Service Representative - State Farm Agent Team Member

@ Daniel Dick - State Farm Agent
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Owensboro, Kentucky, United States
$24k-$40k/yrOnsiteFull Time
Responsibilities:answering phones, taking payments, processing claims
Requirements Summary:Customer-service experience preferred; must pass Property & Casualty test or have it in place. Strong communication, attention to detail, multitasking, and ability to handle phone, payments, claims, and CRM follow-up.
Technical Tools Mentioned:CRM
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Job Description
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Daniel Dick - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.  Monday - Friday 8:30am to 4:00pm

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer phones & take payments
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
  • Assist agents in making contacts with prospects via text & phone
  • Following up on forms/documents needed
  • Contacting late pays from CRM
QUALIFICATIONS:
  • Must pass Property & Casualty test or have in place
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Compensation: $24,000.00 - $40,000.00 per year

Are You Driven & Ambitious?

We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development.

About Our Agency

  • Our office is located in Owensboro, KY.
  • I have been a State Farm agent since 2008.

We look forward to speaking with you!

 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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