Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Training & development
About Us
At Dave Osborne State Farm, we believe in more than just insurance — we believe in people. Our agency is built on integrity, compassion, and the genuine care we provide to our clients every single day. We’re looking for a dependable, client-focused team player to join our in-person staff and help us continue delivering the level of service our community has come to trust.
Position Overview
As a Customer Service Representative, you’ll be the friendly face of our agency — greeting clients, answering questions, processing policy changes, and assisting our agents to ensure every customer receives timely, professional, and caring service. This role is ideal for someone who enjoys building relationships, solving problems, and working collaboratively in a supportive office environment.
Key Responsibilities
* Welcome and assist clients in person and over the phone with policy questions, payments, and service requests
* Support agents with documentation, quotes, and policy updates
* Maintain accurate records and follow up with clients to ensure satisfaction
* Help create a warm, professional, and organized office environment
* Contribute to team goals by assisting where needed and communicating clearly
What We Value Most
* Dependability: You show up, follow through, and take pride in doing things the right way
* Client Care: You genuinely care about people and strive to make every client interaction positive
* Teamwork: You understand that great results come from working together and supporting one another
Qualifications
* Previous customer service experience (insurance experience preferred, but not required)
* Strong communication and organizational skills
* Basic computer proficiency and comfort with learning new systems
* Positive attitude, reliability, and attention to detail
Benefits & Perks
* Competitive pay based on experience
* Professional development opportunities
* Supportive, family-oriented team culture
* Standard weekday schedule (no nights or weekends)
Compensation: $32,000.00 - $45,000.00 per year
We're Hiring!
We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to make an impact, see immediate success, we could be the place for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We have 17 years of combined insurance experience in our office.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Join a community of good neighbors
Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none