Posted 1w ago

Customer Service Representative - State Farm Agent Team Member

@ Lucas Grounds - State Farm Agent
Stillwater, Oklahoma, United States
$40k-$50k/yrOnsiteFull Time
Responsibilities:answering inquiries, assisting customers, processing claims
Requirements Summary:Customer-facing role answering inquiries, assisting with policy changes, processing claims, and maintaining accurate records. Requires strong communication, attention to detail, and multitasking; customer service experience preferred.
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Job Description

Responsive recruiter

Replies within 24 hours
Benefits:
  • Simple IRA
  • Hiring bonus
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY
I opened my agency in 2015 after previously working as a State Farm team member, and since day one I’ve focused on building a positive, competitive, and fun office culture where people genuinely enjoy coming to work. Our team of eight believes in helping others beyond just their insurance needs, and creating meaningful relationships with both customers and each other is a huge part of who we are.

I’m a proud graduate of Southwestern Oklahoma State University where I earned both my bachelor’s and master’s degrees, and I’m also a proud father of two daughters. Staying involved in the community is important to me, and I actively support organizations including the Payne County Youth Shelter, Stillwater Medical Foundation, Aging Advocates, The Lions Club, Cornerstone Transitional Living, and both the Stillwater and Perkins Chambers of Commerce.

Our office offers PTO, opportunities to earn trips and cash incentives for family experiences and purchases, bonuses for reading books, a Simple IRA plan, and plenty of work-life balance. I’m looking for team players with a positive attitude who want to grow, compete together, and buy into a culture focused on helping others and making a difference.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Lucas Grounds - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Compensation: $40,000.00 - $50,000.00 per year

Ready to learn first-hand what it takes to be an entrepreneur?

Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Lucas Grounds - State Farm Agent may be the right fit for you!

About Our Agency

  • We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
  • Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
  • Our agency has received awards including: Ambassador Travel and Senior Vice President's Club

If you want a career, not a job, then we encourage you to apply.

 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors




Make a difference in your community every day


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