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Posted 1mo ago

Customer Service Representative - State Farm Agent Team Member

@ Tim Farless - State Farm Agent
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Holly Springs, North Carolina, United States
$40k-$48k/yrOnsiteFull Time
Responsibilities:Answer inquiries, Assist customers, Process claims
Requirements Summary:Customer service experience preferred; detail-oriented; strong communication and multitasking skills.
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Job Description

Responsive recruiter

Replies within 24 hours
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
ABOUT OUR AGENCY:
Our agency opened in April 2001 and is a well-established team of six with a strong reputation for service and consistency. Before becoming a State Farm agent, I had a goal of becoming self-employed and built my background through experience in both banking and insurance.

I’m a graduate of UNC Chapel Hill and have been married for 30 years with two adult sons. Outside of work, I enjoy boating, fishing, and staying active in the community. I’m a charter member and past president of the Holly Springs Rotary Club, have been active in my church for over 20 years, and participate in mission work including the Appalachia Service Project. We also support a variety of local charities.

For our team, we offer PTO, sick days, work-life balance, and support for continuing education and professional development.

Our office culture is supportive, experienced, and team-focused. We’re looking for someone who is motivated, positive, and coachable, with a strong commitment to customer service. The ideal candidate is a team player who can also think independently and is passionate about serving the community.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tim Farless - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.

Compensation: $40,000.00 - $48,000.00 per year

We're Hiring!

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you want to work in an environment that is fun, challenging, and rewarding, then Tim Farless - State Farm Agent may be the right fit for you! If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

  • Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
  • Our office is located in Holly Springs.
  • I have been a State Farm agent since 2001.
  • I am a proud graduate of UNC at Chapel Hill.
  • We currently have 4 team members at our agency.
  • Our agency has received awards including: Ambassador Travel, Legion of Honor, Silver Scroll, and Bronze Tablet

Apply now and let us put you on the path to success.

 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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