HiringCafe
Posted 1mo ago

Customer Service Representative

@ TCL Supply Chain
View All Jobs
Waddell, Arizona, United States
OnsiteFull Time
Responsibilities:resolving problems, maintaining records, processing orders
Requirements Summary:High school diploma; 0-12 months data entry or reporting; 0-12 months warehouse experience preferred; strong communication; proficiency with Outlook; dispatching experience.
Technical Tools Mentioned:Outlook, Dispatching
Save
Mark Applied
Hide Job
Report & Hide
Job Description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Working with the customer and being a liaison between all communication with the team in the assigned department.

Position: First (1st) Customer Service Representative
Shift: Monday-Friday 6:00 AM to 2:30 PM
Pay: $21 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Attentive to detail, good communication skills through email and over the phone, expert with Outlook, experience with dispatching and adjusting inbounds/outbounds.

Be part of the world’s largest logistics company! DHL Supply Chain certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities

Grow your skills. Shape your world.


Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

  • Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
  • Maintain customer records and update account information.
  • Maintain financial accounts by processing customer adjustments.
  • Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
  • Perform other duties as assigned.

Required Education and Experience:

  • High School Diploma or Equivalent
  • 0-12 months of system, data entry or reporting experience
  • 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.